Dear Customer,
RE: Update on the Current Situation with COVID-19
We write to update you the changes of Mandarin Self Storage business practices which will be in forced from 7th of April 2020 to the 4th May 2020.
1.We Are Open for Business
Based on the definitions from covid.gobusiness.gov.sg, Mandarin Self Storage services falls under Essential services,
A number of our customers provide Essential Services and we want to remain open to support these customers.
2. Customers Visiting the Property
In accordance with the Government directions on Social Distancing, please take note of the following
- Visiting the Property – if you are visiting the property, please limit to only a maximum of 2 (two) persons or less in your group
- Moving at the Property – if you are moving at the property, please limit the removals’ to maximum of 2 (two) persons and 1 (one) customer supervising the move
3. Restricted Operating Conditions
- Hours Of Operation
We are open daily with shorten operating hours. Access to storage units remains unchanged.
*Toh Tuck branch office will be closed till 7 April 2020
| Day | Old Hours | New Hours |
| Monday | 9.00 to 6.00 | 10.00 to 4.00 |
| Tuesday | 9.00 to 6.00 | 10.00 to 4.00 |
| Wednesday | 9.00 to 6.00 | 10.00 to 4.00 |
| Thursday | 9.00 to 6.00 | 10.00 to 4.00 |
| Friday | 9.00 to 6.00 | 10.00 to 4.00 |
| Saturday | 9.00 to 5.00 | 10.00 to 4.00 |
| Sunday | 10.00 to 4.00 | 10.00 to 4.00 |
- Products & Service
The services mark X will be closed during this period.
| Item | Current
Services |
Altered
Services |
| Rental of Storage Units | √ | √ |
| Sale of Merchandise | √ | √ |
| Co-Working | √ | X |
| Pantry | √ | X |
| Sale of Insurance | √ | √ |
| Free Moves *with restrictions | √ | √* |
| Insurance | √ | √ |
| Showing Spaces | √ | √ |
| Free Estimations | √ | X |
*please contact facility on the restrictions
- Customers Numbers
We would ask that you assist us by ensuring that the number of persons in the office remains at 2 or lower at any time.
| Item | Old
Rules |
New
Rules |
| Number of people in a customer group | Unlimited | No more than 2 |
| Number of people on a property tour | Unlimited | No more than 2 |
| Total customers in the office | Unlimited | No more than 2 |
- Staffing
Based on direction from Ministry of Health, Ministry of Trade & Industry we are moving some of our employees to telecommuting based work.
If our staff is over whelmed, please be patient with us
| Item | Old Property Based Team Numbers | New
Property Based Roster |
| Staff working at the Property per day | 2-3 | 1 |
5.Customer Distancing
We would ask that you help us to maintain a safe distance with the team members if you are visiting the property.
Any questions? Please contact the facility directly and we will endeavor to provide a response as quickly as possible.
Take care and be safe.
Mandarin Self Storage
