Dear Customer,

 

RE: Update on the Current Situation with COVID-19

We write to update you the changes of Mandarin Self Storage business practices which will be in forced from 7th of April 2020 to the 4th May 2020.

 

1.We Are Open for Business

Based on the definitions from covid.gobusiness.gov.sg, Mandarin Self Storage services falls under Essential services,
A number of our customers provide Essential Services and we want to remain open to support these customers.

 

2. Customers Visiting the Property

In accordance with the Government directions on Social Distancing, please take note of the following

  • Visiting the Property – if you are visiting the property, please limit to only a maximum of  2 (two) persons or less in your group
  • Moving at the Property – if you are moving at the property,  please limit the removals’ to  maximum of 2 (two) persons and 1 (one) customer supervising the move


3. Restricted Operating Conditions

  1. Hours Of Operation

We are open daily with shorten operating hours. Access to storage units remains unchanged.
*Toh Tuck branch office will be closed till 7 April 2020

DayOld HoursNew Hours
Monday9.00 to 6.0010.00 to 4.00
Tuesday9.00 to 6.0010.00 to 4.00
Wednesday9.00 to 6.0010.00 to 4.00
Thursday9.00 to 6.0010.00 to 4.00
Friday9.00 to 6.0010.00 to 4.00
Saturday9.00 to 5.0010.00 to 4.00
Sunday10.00 to 4.0010.00 to 4.00

 

  1. Products & Service

The services mark X will be closed during this period.

 

ItemCurrent

Services

Altered

Services

Rental of Storage Units
Sale of Merchandise
Co-WorkingX
PantryX
Sale of Insurance
Free Moves *with restrictions√*
Insurance
Showing Spaces
Free EstimationsX

*please contact facility on the restrictions

 

  1. Customers Numbers

We would ask that you assist us by ensuring that the number of persons in the office remains at 2 or lower at any time.

 

ItemOld

Rules

New

Rules

Number of people in a customer groupUnlimitedNo more than 2
Number of people on a property tourUnlimitedNo more than 2
Total customers in the officeUnlimitedNo more than 2

 

  1. Staffing

Based on direction from Ministry of Health, Ministry of Trade & Industry we are moving some of our employees to telecommuting based work.
If our staff is over whelmed, please be patient with us

 

ItemOld Property Based Team NumbersNew

Property Based

Roster

Staff working at the Property per day2-31

 

5.Customer Distancing
We would ask that you help us to maintain a safe distance with the team members if you are visiting the property.

 

Any questions? Please contact the facility directly and we will endeavor to provide a response as quickly as possible.

 

Take care and be safe.

Mandarin Self Storage